Supervisor, SNP Care Coordination – Bilingual Spanish Preferred

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the SNP Care Coordinator team and its designated personnel.

• Ensure adherence to the Care Management program requirements as detailed in the Model of Care.

• Oversee the timely completion of Health Risk Assessments, Individualized Care Plans, and the delivery of Interdisciplinary Care Teams for SNP members.

• Foster an environment that motivates and promotes the growth and engagement of team members.

• Provide guidance to staff or directly manage complex coordination requests from members, providers, or colleagues.

• Assist in the development and management of SNP Care Coordination programs, projects, workflows, standard operating procedures, and reports.

• Collaborate with supervisors and managers to enhance processes and workflows.

• Serve as a resource for members, providers, and community partners.

• Communicate effectively both verbally and in writing, including delivering presentations as necessary.

• Cultivate strong relationships with staff, providers, departments, and programs.

• Initiate and follow through on projects, managing or leading multiple initiatives simultaneously.

• Act as a liaison between management and the team to ensure timely address of newly assigned cases.

• Analyze program performance reports, identify reporting opportunities and gaps, and support the effective delivery of SNP programs.

• Take part in SNP quality audits, including CMS program and vendor audits.

• Report audit findings and suggest process enhancements.

• Keep Care Management leadership up-to-date on departmental operations, activities, data, performance, issues, compliance, and objectives.

• Review reports to assign time-sensitive tasks to Care Coordinators.

• Mentor, train, audit, coach, and supervise non-clinical Care Coordinator staff to ensure compliance with policies and regulations.

• Oversee administrative tasks, including maintaining member records, sending or faxing correspondence, and initiating cases and tasks in the Care Management platform.

• Assist with coverage plans for the Case Management team.

• Uphold confidentiality of information among healthcare professionals.

• Recruit, select, orient, train, assign workloads, monitor, evaluate, coach, counsel, and discipline employees.

• Execute other duties as assigned by the CM Supervisor, Manager, or Director.

⛳️ Requirements

• Minimum of 3 years of experience in Care Coordination, or an equivalent combination of education and experience.

• At least 1 year of supervisory or leadership experience in a healthcare environment, or an equivalent combination of education and experience.

• High school diploma or general education degree (GED); with one to three months of related experience and/or training; or an equivalent combination of education and experience.

• No specific licensure required.

• Proficient in analyzing data for trends.

• Familiarity with Managed Care Plans and medical terminology.

• Computer skills, typing at 25 WPM, including proficiency in Microsoft Outlook, Excel, and Word.

• Strong oral, written, and telephone communication skills.

• Ability to apply common sense understanding to execute detailed but uncomplicated written or oral instructions and address issues involving a few concrete variables in standardized situations.

• Basic computer skills.

• Effective organizational skills.

• Capacity to reason and follow instructions.

• Strong interpersonal skills.

• Proficient in reading, writing, and speaking English fluently.

• Competence in systematic filing.

• Ability to perform essential functions, including standing, walking, sitting, using hands and fingers, reaching, and lifting/moving up to 10 pounds.

🏝️ Benefits

• Equal Employment Opportunity and Affirmative Action

• Reasonable accommodations under the Americans with Disabilities Act (ADA)