Bilingual Medical Receptionist – Primary Care

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Act as the main point of contact for patient inquiries utilizing RingCentral phone systems.

• Respond to incoming calls, promptly return voicemails, and uphold excellent phone etiquette.

• Efficiently manage and coordinate patient appointments within eClinicalWorks (eCW).

• Handle the processing of incoming and outgoing faxes.

• Directly attach medical records and scanned documents to patient charts in eCW.

• Oversee daily administrative encounter tasks.

• Assist in coordinating patient transportation.

• Support clinic workflows to improve patient access and satisfaction.

• Collaborate with the current clinic team to ensure consistent daily front-desk coverage and outstanding patient care.

⛳️ Requirements

• Proficient verbal and written communication skills in both English and Spanish (Required).

• Practical experience in a U.S. medical office, healthcare clinic, or front desk administration environment.

• Practical experience using eClinicalWorks (eCW) for patient scheduling, charting, and administrative encounters (strongly preferred / required).

• Proven expertise in patient scheduling, managing multi-line phones, document processing, and organizing administrative tasks.

• Strong work ethic, high dependability, attention to detail, and excellent interpersonal communication skills.

• Full-time contractor position, requiring 40 hours per week.

• Availability from Monday to Friday, 8am–5pm EST.

🏝️ Benefits

• Comprehensive training and onboarding process.

• Opportunity to work in a supportive and collaborative team environment.

• Competitive compensation package.