Bilingual Customer Expert – Spanish/English

This is a fully remote position, open to applicants in Alabama, +34 more locations.

📋 Description

• Act as the main point of contact for clients

• Handle both incoming and outgoing customer communications

• Address customer inquiries while resolving questions, issues, and concerns

• Engage with customers through phone, email, chat, and/or social media

• Effectively resolve and de-escalate issues with a calm demeanor

• Escalate interactions when necessary and appropriate

• Respond to requests for assistance and/or facilitate payment processing

• Monitor call-related information for auditing and reporting purposes

• Provide insights on call-related issues

• Achieve established sales goals

⛳️ Requirements

• Bilingual in Spanish and English

• At least 6 months of experience in customer service

• Over 18 years of age

• Ability to type at a speed of 25 words per minute

• High School diploma or GED

• Proficient with desktop computer systems

• Preferred: 6 months of experience in a call center

• Minimum of 6 months of sales experience

• Competence in using Windows operating systems

• Capability to work independently

• Ability to maintain composure and objectivity

• Excellent negotiation skills

• Proficient in collaborating with team members, supervisors, and support departments

• Exceptional communication, listening, and analytical skills

• Strong organizational and problem-solving abilities

• Skillful in prioritizing tasks and performing well under pressure

• Capable of adhering to a structured schedule with various shift options

• Sharp critical thinking skills

• Dedicated workspace near router for a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps download and 10 Mbps upload

• ISP latency under 50ms

• Internet connection must not be satellite, mobile data, P2P, or VPN

• Proof of internet speed is required

🏝️ Benefits

• Comprehensive health benefits that may include medical, vision, and dental

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• Competitive 401(K) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Retailer discounts

• Opportunities for career advancement

• An inclusive and diverse workplace culture

• Support for active-duty service members, veterans, and military families