Mental Health Care Coordinator, Bilingual French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the Employee and Family Assistance Program services, which encompass counselling, legal, financial, and nutritional support, by utilizing both phone and email communication.

• Appropriately align clients with suitable services and clinical professionals.

• Input client information into the electronic records system while managing incoming phone calls.

• Recognize crisis calls and perform risk assessments accordingly.

• Facilitate referrals to specialists and develop safety plans when necessary.

• Address client complaints, concerns, and feedback regarding EFAP services and eligibility.

⛳️ Requirements

• Exceptional proficiency in both English and French, encompassing verbal and written communication.

• A university degree is preferred; however, a combination of relevant experience and education will be considered.

• Competency in Microsoft Office applications, particularly Word and Outlook.

• Capacity to learn and adapt to new systems efficiently.

• Ability to listen attentively and maintain composure and empathy in high-pressure situations.

• Availability for shifts across days, afternoons, and nights in a 24/7 operational environment, including on statutory holidays.

• A secure, quiet, and confidential home office that promotes productivity and complies with Occupational Health and Safety standards.

• Reliable internet connection with a minimum download speed of 75 Mbps.

• A telephone that is physically connected via cable to the router.

🏝️ Benefits

• A structured learning experience serving as a pathway to specialized mental health teams.

• Opportunities for internships that support career advancement.

• Provision of computer, telephone, and headset.

• An equal opportunity workplace dedicated to accessibility, diversity, equity, and inclusion.