Bilingual Medical Front Desk Specialist – Women's Wellness

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Manage and respond to approximately 100 incoming calls daily through ConnectUC.

• Coordinate and schedule appointments for patients.

• Address patient callbacks in a timely and professional manner.

• Conduct Verification of Benefits (VOB).

• Process prior authorizations using AthenaHealth EMR.

• Offer general administrative support at the front desk.

• Assist with queries from patients.

⛳️ Requirements

• Must be fully bilingual in English and Spanish (required).

• Prior experience as a medical receptionist is essential.

• Practical knowledge of Verification of Benefits (VOB) is necessary.

• Experience with prior authorizations is a must.

• Familiarity with AthenaHealth EMR and ConnectUC (or similar VoIP phone systems) is strongly preferred.

• Excellent communication skills are required.

• Strong multi-tasking capabilities are essential.

• Commitment to maintaining phone coverage during business hours is necessary.

• Must be able to work full-time, 40 hours per week, Monday through Friday, from 8 am to 5 pm EST.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Competitive salary and opportunities for advancement.

• Supportive and dynamic work environment.