ABA Case Coordinator, Mandarin Bilingual

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Pair Registered Behavior Technicians (RBTs) and Behavior Technicians (BTs) with clients based on their location, availability, language, and clinical compatibility.

• Create and manage detailed weekly and monthly schedules for the entire caseload.

• Address scheduling disruptions, such as cancellations or paid time off (PTO), with same-day urgency to ensure continuity of care.

• Monitor therapist workloads to avoid burnout while guaranteeing maximum coverage across service areas.

• Track authorized hours to ensure full usage within approval periods and adherence to Medicaid regulations.

• Notify clinical and billing teams about upcoming authorization expirations.

• Keep real-time records in Zoho and other Electronic Health Record (EHR) systems for documentation that is ready for audit.

• Serve as the primary contact for therapists regarding caseloads and logistical matters.

• Collaborate with Board Certified Behavior Analysts (BCBAs) to align scheduling with treatment plans and supervision requirements.

• Communicate with client families concerning session updates and confirmations.

• Assist in the onboarding process for new clients from approval to their first session.

• Produce weekly reports that outline coverage rates, utilization, and staffing gaps.

• Recognize patterns in cancellations or no-shows for effective workforce planning.

• Complete data entry in Zoho on the same business day as any changes occur.

⛳️ Requirements

• Capable of managing a high-volume caseload while maintaining attention to detail.

• Skilled in handling sensitive conversations with families as well as technical discussions with clinical leadership.

• A proactive individual who excels in fast-paced environments and prioritizes tasks based on urgency and impact.

• Proficient in Google Workspace and Microsoft Office, with experience using EHR or CRM platforms (Zoho experience is advantageous).

• Possess a "zero-error" mindset when it comes to data entry and compliance documentation.

🏝️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.