Gestionnaire de Cas, Bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee designated projects and/or cases.

• Comply with general company protocols.

• Execute call-center initiatives and offer telephone assistance to patients, healthcare providers, and funding organizations.

• Assist with funding and access challenges, which include private, public, and special access programs, as well as compliance initiatives.

• Administer and adhere to case-management procedures, encompassing clinical monitoring, data gathering, ongoing patient follow-up, compliance checks, therapy disruption/discontinuation tracking, adverse-event reporting, and coordination with primary healthcare providers.

• Carry out pharmaceutical and biotechnology-related market research activities involving physicians, patients, pharmacists, and other allied health professionals.

• Make a large number of outbound calls for patient programs.

• Record each action in the program-specific database.

• Engage in continuous refresher training and specialized product or program education.

• Provide insights on protocols, databases, processes, and inter-departmental collaborations.

• Relay case-management information to managers, pods, and trained program colleagues during scheduled absences.

• Assist in the training of new caseworkers, including observing and monitoring calls.

• Report all adverse events to the designated departments.

• Carry out additional duties and tasks as needed.

⛳️ Requirements

• Extensive training in business administration, accountancy, sales, marketing, computer sciences, or related fields, typically acquired through a two-year associate's degree program or a comparable combination of experience and education.

• At least one (1) year of customer service experience.

• Bilingual in French and English is required.

• Capability to manage multiple tasks simultaneously.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Experience in the medical and pharmaceutical sectors is an advantage.

• Proficient in Word, Excel, and Outlook.

• Advanced understanding of the pharmaceutical distribution industry.

• Familiarity with an automated warehouse management system.

• Strong business and financial insight.

• Excellent analytical and mathematical skills.

• Ability to communicate effectively in both spoken and written forms.

• Strong interpersonal and leadership abilities.

• Effective organizational capabilities.

• Consistently meet deadlines.

• Outstanding presentation skills.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications.

• Ability to engage with unilingual English-speaking customers, patients, or cross-functional team members.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Support for family building.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process.