Bilingual Virtual Patient Navigator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Professionally handle calls in a timely fashion

• Evaluate prescriptions, case notes, and appointment outcomes

• Assess and report adverse events when necessary

• Initiate cases within the CRM system

• Arrange and confirm appointments with patients and network clinicians

• Ensure appointments are filled with appropriately credentialed clinicians for the specific location

• Record case details in the CRM system

• Make outbound calls and send text messages to patients and network clinicians

• Respond to incoming calls, text messages, and emails

• Provide program coverage during team members' absences

• Elevate issues to leadership and assist in program enhancements

• Aid patients in locating disease-state resources within their vicinity

• Inform patients regarding their disease state and prescribed medication

• Facilitate connections between patients and approved patient-centric resources

• Deliver patient-centered education to encourage treatment adherence and behavior modification

• Promote communication between patients and healthcare providers

• Support IQVIA’s Patient Support Program for individuals with acromegaly

• Willingness to travel up to 15%

⛳️ Requirements

• Valid Nursing License in good standing

• Bilingual in English and Spanish

• Minimum of 2 years of recent nursing experience, encompassing direct patient care, physical assessments, patient education, group training, and proficiency in peripheral access

• Competent in Microsoft Office, particularly MS Teams, Excel, Word, and Outlook

• Demonstrated success in effective communication, speaking, and writing skills when engaging with customers

• Ability to interact courteously and professionally with patients and clinical personnel

• Must reside in the country where the position is advertised

• Experience as a nurse educator is preferred

• Familiarity with Salesforce is a plus

• Excellent time management skills with the ability to multitask and prioritize tasks

• Strong organizational capabilities with a keen attention to detail

• Capacity to work independently as well as collaboratively within a team

• Understanding of clinical data and pharmacology

• Authorization to work in the United States without requiring visa sponsorship

🏝️ Benefits

• Potential for incentive plans, bonuses, and/or other compensation options

• Health and welfare benefits and/or additional perks

• Remote work flexibility