Bilingual Front Desk Receptionist – Facial Plastic Surgery

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Respond to incoming patient calls in both English and Spanish regarding appointments, procedures, office policies, and general inquiries.

• Conduct outbound calls for appointment confirmations, reminders, rescheduling, and patient follow-ups.

• Manage scheduling, rescheduling, and cancellations of consultations, procedures, and follow-up appointments.

• Organize new patient consultations for cosmetic and ENT services.

• Confirm patient insurance eligibility and benefits for ENT visits.

• Update coverage information in the system as necessary.

• Input and revise patient demographics, insurance information, and appointment details in Office Ally.

• Accurately record messages and direct clinical inquiries to the provider or appropriate staff members.

• Oversee voicemails, emails, and front-office administrative duties utilizing Google Workspace.

• Manage patient information with discretion and in accordance with HIPAA regulations.

• Provide support to a Facial Plastic Surgery and ENT practice in Southern California, functioning as part of its front-office team.

⛳️ Requirements

• At least 1 year of experience as a front-desk or medical receptionist in a U.S. healthcare setting.

• Bilingual in English and Spanish, possessing excellent written and verbal communication abilities.

• Required to have fluent and natural spoken English with a clear, professional phone presence; an American accent is preferred.

• Demonstrated experience in handling both inbound and outbound patient calls and managing appointment scheduling.

• Experience in verifying patient insurance eligibility.

• Practical knowledge of at least one EMR/practice management system.

• Strong grasp of HIPAA regulations and patient confidentiality obligations.

• Excellent organizational skills, keen attention to detail, and the ability to work independently.

• Must have a private, quiet home office equipped with a reliable computer, high-speed internet, backup internet and power, and a noise-canceling headset.

• Prior experience with Office Ally is preferred.

• Background in plastic surgery, ENT/otolaryngology, aesthetics, med spa, or dermatology practices is a plus.

• Previous roles as a Virtual Medical Assistant or Virtual Receptionist are preferred.

• This is a full-time contractor position, requiring 40 hours per week.

• Availability is needed from Monday to Friday, 8:00 AM–5:00 PM PST (10:00 AM–7:00 PM Central America time / 11:00 AM–8:00 PM Colombia and Ecuador time).

🏝️ Benefits

• Full-time placement with a dedicated client practice.

• HIPAA training is mandatory for all placements.