Bilingual Nurse Case Manager – Infirmier(ère) gestionnaire de cas

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee assigned patient reimbursement and coordination cases for the NavieGo program.

• Manage the complete patient journey and serve as the primary liaison for designated healthcare providers.

• Enroll patients into NavieGo-managed programs through collaboration with physicians.

• Develop and sustain relationships with clinics and physicians, including conducting site visits.

• Request any missing or additional information from physician offices, pharmacies, and healthcare providers.

• Coordinate prescription drug coverage for patients.

• Facilitate cases in collaboration with insurance companies, physician offices, and healthcare professionals.

• Prepare and manage documents, submissions, and paperwork for insurers and public funding programs.

• Organize clinic appointments and drug deliveries within necessary timelines.

• Cultivate relationships with patients and key healthcare providers.

• Implement best practices to enhance patient access to drug coverage.

• Oversee pharmacy processes once funding is secured.

• Utilize knowledge of public and private funding systems.

⛳️ Requirements

• Bilingual proficiency in English and French is mandatory.

• A Registered Nurse designation along with current provincial licensing is essential.

• A minimum of 2 years of experience in customer/client service and healthcare reimbursement is required.

• Experience in the healthcare, pharmaceutical, or insurance sectors is an advantage.

• Strong skills in Microsoft and Google applications, including Google Apps, Word, and Excel.

• Professional, courteous, and efficient telephone communication skills.

• Ability to organize time effectively, prioritize tasks, and multitask to meet competing deadlines.

• Excellent communication and interpersonal abilities.

• Capability to work independently as well as part of a team.

• Proficiency in resolving issues efficiently and effectively.

• Strong critical thinking and problem-solving skills.

• Ability to work rotating shifts from Monday to Friday, covering the hours of 8 AM to 8 PM EST and supporting various regions across Canada.

🏝️ Benefits

• Competitive salary.

• Incentive program.

• Comprehensive benefits package.

• Flexible remote work options.

• Opportunities for growth and career advancement.

• Healthy and safe work environment.

• Workplace accommodations available upon request.