Bilingual Senior Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute essential lending operations processes, encompassing loan administration and servicing tasks.

• Carry out payments, transactions, service requests, administrative duties, and process fulfillment in accordance with service-level agreements.

• Collect and format data into both regular and ad-hoc reports and dashboards.

• Assist in the execution and maintenance of change management activities.

• Organize work information while ensuring accuracy and completeness.

• Manage service requests, transactions, and queries efficiently.

• Distribute, collect, and archive documentation and information systematically.

• Provide problem-solving assistance to junior staff members.

• Respond to stakeholder inquiries and requests with accuracy and expertise.

• Adhere to policies, processes, and procedures while meeting service-level agreements.

• Review, reconcile, data-enter, and verify loan information and documentation.

• Identify, resolve, and escalate discrepancies and issues as necessary.

• Maintain accurate loan records and documentation.

• Communicate and collaborate effectively with both internal and external stakeholders.

• Assist in the development and implementation of new processes and systems.

• Stay informed about regulatory requirements and operational risks.

• Contribute to the development of tools and facilitate training delivery.

• Manage complex tasks and escalations, analyze issues, and determine subsequent steps.

• Apply BMO’s Risk Management Framework and adhere to relevant policies, laws, and regulations.

⛳️ Requirements

• Typically possess 2–3 years of relevant experience.

• A post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.

• Familiarity and experience with relevant systems and technology.

• Understanding of the business unit’s key products, services, processes, and controls.

• Knowledge of risk and regulatory requirements.

• Strong prioritization skills.

• Proficient in PC applications, including MS Word, Excel, and PowerPoint.

• Specialized knowledge in relevant areas.

• Effective verbal and written communication skills.

• Strong organizational skills.

• Excellent collaboration and teamwork abilities.

• Strong analytical and problem-solving skills.

• Bilingual fluency in French and English.

• Capability to support clients and team members both inside and/or outside Quebec.

🏝️ Benefits

• Health insurance.

• Tuition reimbursement.

• Accident insurance.

• Life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for network building.

• Accommodations available upon request during the selection process.