Bilingual Intake Specialist – Employment Law

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Act as the friendly and supportive voice of the firm, managing a high volume of inbound and outbound calls with potential clients.

• Conduct organized prescreening assessments to collect essential information regarding employment claims, such as termination dates, employer details, wage disputes, and discrimination issues.

• Provide clear and fluent Spanish communication to assist non-English-speaking workers during the intake questionnaire process.

• Arrange initial consultations between qualified prospective clients and legal counsel while ensuring precise calendar management.

• Keep detailed intake logs, case notes, and uploaded documents within the firm's legal management software.

• Carry out proactive follow-ups on missed calls, web leads, and outstanding client questionnaires to guarantee high conversion rates and prompt case routing.

⛳️ Requirements

• Fully bilingual in English and Spanish, with exceptional verbal and written communication skills in both languages.

• Excellent phone presence—warm, empathetic, confident, and highly articulate when interacting with individuals under stress.

• Remarkable attention to detail, strong multitasking capabilities, and dependable follow-through.

• Previous experience in legal intake, employment law, call center outreach, or high-volume customer service is preferred.

• Proficient in navigating legal CRM/case management software, VOIP phone systems, and daily administrative tools.

• Full-time contractor position, requiring 40 hours per week.

• Availability from Monday to Friday, 9am–5pm PST.

🏝️ Benefits

• Competitive compensation package.

• Opportunity to work in a supportive and dynamic team environment.

• Professional development opportunities.