Bilingual Medical Patient Coordinator

This is a fully remote position, open to applicants in Brazil, +5 more countries.

📋 Description

• Manage and respond to a high volume of incoming calls from patients.

• Assess inquiries, recognize patient needs, and direct calls accordingly.

• Communicate effectively with patients in both English and Spanish.

• Conduct inbound and outbound communications utilizing RingCentral.

• Provide information regarding appointments, insurance details, clinic services, and scheduling.

• Confirm insurance eligibility, active coverage, plan benefits, and requirements.

• Identify deductibles, copays, coinsurance, and other financial responsibilities of patients.

• Calculate and convey estimated patient costs prior to scheduling.

• Detect insurance discrepancies and facilitate follow-up actions.

• Maintain precise insurance documentation and patient records.

• Organize and manage appointment scheduling.

• Collect and authenticate demographic, insurance, and intake data.

• Collaborate with the on-site clinic team.

• Offer remote front desk support and facilitate patient check-ins using a tablet or camera-based system.

• Assist with remote patient intake and registration processes.

• Navigate the EMSOW PACS, a cloud-based ultrasound imaging platform.

• Adhere to clinic workflows, documentation standards, HIPAA regulations, and confidentiality protocols.

• Prioritize tasks related to calls, scheduling, insurance verification, and front desk assistance during peak clinic hours.

⛳️ Requirements

• Proficient in both English and Spanish, encompassing verbal and written communication (mandatory and non-negotiable).

• Prior experience in U.S. healthcare administration, medical reception, medical scheduling, or virtual medical assistance.

• Practical experience in verifying U.S. patient insurance eligibility, coverage, and benefits.

• Capability to ascertain estimated out-of-pocket costs for patients.

• Experience handling a large volume of inbound patient calls in a medical or healthcare setting.

• Familiarity with appointment scheduling, patient inquiries, and intake duties.

• Strong comprehension of healthcare administrative workflows.

• Exceptional attention to detail, organizational skills, and multitasking capabilities.

• Ability to prioritize calls, insurance verification, scheduling, and front desk operations.

• Capacity to work independently with minimal oversight.

• Knowledge of HIPAA regulations and standards for patient confidentiality.

• Ability to work collaboratively with on-site clinic personnel.

• Must commit to working solely with the assigned practice during scheduled hours, without any overlapping employment or client obligations.

• An NBI Clearance and/or Local Police Clearance must be submitted prior to onboarding.

• Availability for camera-on video meetings as required.

• Must be present Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time.

• Adherence to HIPAA-compliant work practices and patient confidentiality is essential.

• A reliable laptop or desktop computer is required.

• A stable high-speed internet connection with a minimum speed of 25 Mbps is necessary.

• A noise-canceling headset is required.

• A functioning webcam is required.

• A quiet and professional work environment is essential.

• Ability to learn healthcare technologies and adapt to clinic workflows is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional contractor perks and client-approved allowances.