Bilingual Client Intake Specialist, Mandarin & English

This is a fully remote position, open to applicants in China, +2 more countries.

📋 Description

• Act as the main point of contact for client communications via calls, emails, and social media, offering professional Mandarin-English bilingual assistance.

• Assess inquiries, determine client requirements, arrange consultations, and assist prospective clients through the intake procedure.

• Establish rapport with clients, follow up on inquiries, and aid in converting leads into retained clients while achieving monthly sales and consultation objectives.

• Oversee calendars, inboxes, communications, and deadlines, providing daily operational support to the management team.

• Keep accurate and current client records using CRM systems, including tracking interactions, follow-ups, and intake progress.

• Interact professionally with clients, business partners, and third parties.

• Work collaboratively with attorneys and team members to ensure effective communication, streamlined workflows, and high client satisfaction.

• Engage in a potential short video assessment to simulate a role-specific scenario during the application process.

⛳️ Requirements

• A minimum of 2 years of experience in client relations, customer service, administrative support, or a similar field (required).

• Fluency in Mandarin and English, both written and spoken (required).

• Previous experience with a U.S.-based law firm, ideally with a focus on immigration law (highly preferred).

• Knowledge of CRM software, virtual communication tools, and scheduling applications.

• Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools.

• Excellent interpersonal skills, meticulous attention to detail, and ability to multitask effectively.

• A reliable internet connection and a dedicated home office setup.

• Familiarity with communication platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

• A bachelor's degree in communications, business administration, or a related field is preferred.

🏝️ Benefits

• Comprehensive training designed to set you up for success in your role.

• Continuous opportunities for professional development and career progression.

• A collaborative and empowering culture within a global team.

• Fully remote position based in Asia.

• Flexible scheduling to promote productivity and work-life balance.

• Work from the comfort of your home without the need for a commute.

• Holiday pay for all U.S. federal holidays recognized by the firm.

• Performance-based bonuses to acknowledge your contributions.

• Regular remuneration reviews to ensure fair and competitive compensation.

• A supportive, growth-oriented environment.

• A professional culture that encourages innovation and continuous learning.