Intake Coordinator, Bilingual

This is a fully remote position, open to applicants in Tennessee, +1 more state.

📋 Description

• Process and manage referrals following the Member Engagement handoff; oversee referral inboxes, secure messages, and incoming fax queues during business hours.

• Assess referrals for necessary demographic, contact, insurance, clinical, provider, and scheduling details; gather any missing or inconsistent information.

• Accurately enter and maintain referral and member data in BOP and other specified systems, including notes, status updates, task assignments, and disposition reasons.

• Verify insurance and payor details, complete or coordinate eligibility checks, and identify authorization, referral, and documentation prerequisites.

• Ensure that required clinical records and wound information are accessible before progressing a referral; verify member location and availability for in-home care services.

• Monitor each referral from receipt to completed admission or final resolution.

• Recognize obstacles to initiating the first visit and coordinate follow-up for canceled, unsuccessful, delayed, or unresolved referrals.

• Collaborate with Member Engagement, Patient Care Coordinators, and Regional Clinical Operations for member re-engagement efforts.

• Record reasons for non-conversion and track referral aging alongside next actions.

• Direct referrals to the appropriate regional team and oversee handoffs until completion.

• Convey status updates, obstacles, missing requirements, and next steps to both internal and external partners in English and Spanish.

• Elevate clinical, safety, and service eligibility inquiries without making independent clinical judgments.

• Provide updates on referral volumes, pending items, conversion rates, and non-conversion trends.

• Identify gaps in the intake process and assist in workflows designed to minimize referral loss and delays in admissions.

⛳️ Requirements

• High school diploma or its equivalent.

• Minimum of two years of experience in healthcare referral intake, patient access, eligibility verification, medical scheduling, care coordination, medical office administration, or a comparable healthcare environment.

• Proven experience managing referral documents, inboxes, faxes, task queues, and follow-up workflows while collaborating with patients, providers, health plans, and clinical teams.

• Bilingual proficiency in English and Spanish, with the capability to communicate verbally with members and caregivers in both languages.

• Excellent written communication skills, data-entry accuracy, attention to detail, organizational skills, and follow-through.

• Ability to handle a high volume of referrals and prioritize tasks based on urgency, referral aging, payor requirements, and service readiness.

• Familiarity with HIPAA regulations and the proper management of protected health information.

• Competence in Microsoft Office, Teams, electronic fax systems, and web-based healthcare applications.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability