Bilingual RN, Telephonic Injury Triage

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a fast-paced influx of incoming calls from Medcor customers within a call center setting.

• Efficiently and accurately document each call.

• Track and monitor individual and call center objectives, productivity metrics, and statistics.

• Record all shift activities using the phone system while adhering to personal schedule requirements.

• Deliver exceptional customer service to both Medcor’s clients and employees.

• Conduct thorough assessments of symptoms and/or concerns utilizing Medcor’s triage algorithms.

• Adhere to HIPAA compliance regulations.

• Undergo three weeks of classroom training followed by three weeks of hands-on precepting.

• Commit to permanent shifts between 12:00 PM and 2:00 AM post-training.

• Engage in rotation for every other weekend and holidays.

⛳️ Requirements

• Proficient in both English and Spanish.

• Possess a valid RN license.

• Hold a current BLS (CPR) certification.

• Capable of managing a high volume of consecutive calls.

• Strong technical skills are essential.

• Typing speed of at least 30 words per minute.

• Excellent written, verbal, and interpersonal communication abilities.

• Ability to read, analyze, and interpret triage tools and related information, along with care instructions.

• Must be able to talk and/or hear; sit and utilize hands.

• Close vision required for computer tasks and written work, with the capability to adjust focus.

• Able to work on a computer for extended periods.

• Private home workspace with four walls and a door to ensure patient confidentiality.

• Access to high-speed internet (no satellite) at the primary residence.

• Willingness to accept and implement feedback.

• Availability to work during major U.S. holiday rotations.

• Able to work every other weekend.

• Must complete six weeks of training successfully.

• Previous call center experience is an advantage.

• Experience in occupational health is a plus.

🏝️ Benefits

• Additional shift differential pay offered for evenings, nights, and weekends.

• Opportunities for retention and performance-based incentives.

• Paid time off.

• Health and dental insurance coverage.

• 401K plan with matching contributions.

• Education reimbursement available.

• Comprehensive training and ongoing support.

• Supportive and collaborative work environment.

• Focus on wellness initiatives.

• Opportunities for vertical, horizontal, and geographical career advancement.

• Open-door policy encouraging communication.

• Peer recognition program to celebrate achievements.

• Tobacco-free and smoke-free workplace.