Bilingual Troubleshooting Support

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage both incoming and outgoing calls in a call center environment.

• Create and handle ticket requests while accurately documenting work completed.

• Offer remote troubleshooting assistance for customer Building Automation Systems and Facilities.

• Provide phone support and troubleshooting using various Energy Management System platforms.

• Coordinate with on-site third-party technicians to assist with technical troubleshooting.

• Analyze and interpret data from HVAC, air conditioning, refrigeration, and lighting systems.

• Oversee installations and generate reports with suggestions for enhancing energy efficiency, asset performance, and troubleshooting.

⛳️ Requirements

• Must be available to work nights, weekdays, or weekends, averaging 8 hours per shift, typically from 8pm to 4am.

• Proficient in native Spanish and advanced English (C1 level).

• Must have a reliable power supply, wired high-speed internet connection, and a distraction-free workspace.

• Ability to prioritize tasks and execute them efficiently in a fast-paced environment.

• Capable of conveying technical information in an understandable manner to non-technical individuals.

• Team-oriented mindset.

• Active student or holder of a bachelor's degree in electrical, mechanical, or a related engineering field is advantageous.

• Excellent interpersonal skills and a desire to learn new systems.

🏝️ Benefits

• Fully remote work opportunity.

• Flexible working hours.

• Day off on your birthday.

• Shorter work hours on Fridays.

• Generous vacation days.

• Sick leave provisions.

• Day off for moving.

• Support for education, training, and language learning.

• Referral program available.