Bilingual Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to patients and healthcare professionals concerning patient support services, diseases, and therapies.

• Aid patients and caregivers with evaluations related to patient support services.

• Serve as a liaison between patients, families, and healthcare providers regarding access to medications.

• Address inquiries related to programs, disease states, and products using the provided materials.

• Support patient adherence and direct clinical queries outside of program materials to healthcare providers.

• Record patient information and interactions in electronic patient records.

• Conduct regular file reviews and updates.

• Adhere to case-management protocols, including data gathering, patient follow-up, monitoring therapy disruptions/discontinuations, reporting adverse events, and coordinating with primary healthcare providers.

• Collaborate with reimbursement specialists and physicians to secure funding for therapies and explore alternative options.

• Organize and monitor patient services in alignment with KPIs to facilitate therapy access.

• Engage in specialized therapy training sessions.

• Participate in pharmaceutical meetings, patient meetings, and conferences; collaborate with patient associations and advocacy groups.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and resolution of issues.

• Maintain communication with the manager, team, and client regarding patient cases.

• Assist in training new Nurse Case Managers.

• Provide feedback on protocols, databases, processes, and interdepartmental workflows.

• Report adverse events and serious adverse events in accordance with program procedures.

• Perform additional assigned duties and participate in standby/on-call coverage as necessary.

⛳️ Requirements

• Bachelor’s degree or licensed nursing diploma (IA), higher education degree, or specific office management experience is preferred.

• Five (5) years of experience in nursing.

• Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is mandatory.

• At least two (2) to five (5) years in healthcare, pharmaceutical, insurance, or related fields.

• Experience in public or private third-party reimbursement, sales, care management, clinical support in the pharmaceutical industry, or similar experience.

• Fluency in French and/or English may be necessary depending on the program and geographic location.

• Experience in hematology and/or nephrology is advantageous.

• Strong skills in patient-centered care, multitasking, pressure management, customer service, communication, and teamwork.

• Proficient in internet research and computer skills.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications.

• Ability to communicate effectively and comprehend medical information.

• Willingness to travel at least 15% of the time each year.

• Capability to work independently and consistently meet deadlines.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process.