Bilingual Intake Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver administrative support across the Patient Support Program through cross-coverage.

• Handle safety data processing, fulfillments/reviews, communications, field staff assistance, reporting, data cleanup, scheduling meetings, managing filing systems, and performing general administrative tasks.

• Accurately enter and process program data within database systems.

• Oversee incoming faxes and email correspondence.

• Manage email, telephone, fax, incoming mail, and outgoing mail communications.

• Prepare and dispatch program letters and materials.

• Order office supplies and oversee inventory management.

• Report Adverse Events and Severe Adverse Events in accordance with approved Standard Operating Procedures (SOPs).

• Complete timesheets, expenses, mileage reports, and CRM report validation within specified timelines.

• Review program documentation to ensure completeness and consistency.

• Execute additional administrative responsibilities as assigned by the manager.

• Provide exceptional service to both internal and external clients.

⛳️ Requirements

• Completion of Grade 12 education supplemented by 2 years of community college, secretarial training, and/or equivalent work experience in office administration services.

• Bilingual proficiency in English and French is essential.

• Previous experience with Patient Support Programs is considered an asset.

• Strong verbal and written communication, listening, and customer service skills.

• Proficient in accurate data entry into both paper and electronic formats.

• Ability to learn rapidly, adapt, and multitask in a dynamic, fast-paced environment.

• High level of proficiency with information technology, the Microsoft Office suite, telecommunication systems, and databases.

• Competent typing skills and capability in utilizing various computer-based applications.

• Excellent organizational skills with the ability to manage shifting priorities effectively.

• Capacity to work independently with minimal oversight.

• Commitment to maintaining confidentiality when handling patient data and information.

• Ability to collaborate effectively in a team-oriented environment.

🏝️ Benefits

• Access to state-of-the-art facilities to deliver high-quality products and services.

• Opportunity to join a successful, high-performing team.

• Engaging and collaborative workplace culture.

• Flexible working environment that promotes work-life balance.

• Commitment to a diverse and inclusive culture.

• Employee Development Program available.

• Industry-leading in-house corporate training offered throughout the year.

• Competitive salary structure.

• Generous vacation entitlement.

• Wellness Program that includes 5 paid days off.

• Paid sick leave provisions.

• Comprehensive benefits package, including dental and extended health benefits, Accidental Death & Dismemberment (AD&D), Long-Term Disability (LTD), and employee/dependent life insurance.

• Employee & Family Assistance Program available.

• RRSP Matching Program offered.