Bilingual Document Specialist – Multiple Shifts Available

This is a fully remote position, open to applicants in Canada.

📋 Description

• Generate legal and various documents through copy typing, transcription, scanning, and alternative methods.

• Modify styles, execute mail merges, embed media into presentations, cross-reference, index, and create tables.

• Collaborate with financial tables, graphs, and graphic applications.

• Review and proofread documents for formatting, spelling, grammar, coherence, and clarity.

• Compare different versions of documents, verify revisions, and rectify document corruption.

• Acquire a working knowledge of the Firm’s document production methodologies and precedents.

• Respond swiftly to requests, adhere to deadlines, and work collaboratively with various departments and individuals within the Firm.

• Utilize word-processing skills on complex legal and other documents.

• Manage variations in workload with minimal oversight.

• Conduct quality control, seek clarification, and review the work of others as necessary.

• Assist and guide other team members.

• Oversee the intake, prioritization, and coordination of document production and support requests as needed.

• Provide comprehensive document production support across the Firm using Microsoft Word, Excel, PowerPoint, Visio, and other applications.

• Document, log, track, and respond to calls, emails, voicemails, and in-person visits.

• Manage escalations and maintain ownership of issues related to document production support.

• Track calls, investigate issues, and update the knowledge base accordingly.

• Review procedures and propose solutions for document production and support.

• Perform additional tasks as assigned.

⛳️ Requirements

• College certificate in office administration, legal specialization, or a related field.

• A minimum of three years of experience in a professional work environment.

• Experience in a document production role is preferred.

• Familiarity with legal terminology, documents, and procedures is advantageous.

• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

• Excellent interpersonal skills and telephone etiquette.

• Ability to correspond effectively and respectfully with DSG clients.

• Capacity to convey knowledge using various techniques and software applications.

• Patience, adaptability, and ability to manage challenging situations.

• Strong organizational skills with meticulous attention to detail and proofreading capabilities.

• Ability to cope with pressure and stress.

• Well-developed analytical and problem-solving abilities.

• Flexibility to adapt to different work schedules, including weekends and statutory holidays when necessary.

• Capability to work independently, prioritize tasks, and make daily decisions.

• Ability to type 80–100 words per minute.

• Bilingual proficiency in French and English is required for bilingual shifts/positions.

• At least 2 years of experience in document management as specified for the role.

🏝️ Benefits

• Exceptional benefits from day one, including insurance premiums covered by the Firm.

• Wellness and technology reimbursement options.

• Competitive salary.

• Paid overtime.

• Generous paid time off.

• A day off to engage in volunteer work.

• A day off to celebrate your birthday.

• Opportunities for professional development and growth.

• A culture of two-way feedback.

• Strong community involvement.

• Commitment to equity, diversity, and inclusion.

• A collaborative and cohesive workplace culture.