Bilingual Clinical Navigator – PT

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Act as the primary guide for a designated group of members from the initial intake through to the completion of the program.

• Perform thorough clinical intake evaluations for musculoskeletal issues, functional limitations, treatment history, objectives, and readiness for care.

• Provide clinical navigation via telephonic and video-based communications.

• Engage in high-volume inbound and outbound member outreach while ensuring a personalized, empathetic, and clinically sound experience.

• Foster trust through motivational interviewing, behavioral coaching, and evidence-based communication techniques.

• Educate members regarding treatment alternatives, clinical suggestions, and available resources.

• Proactively follow up to enhance adherence, tackle barriers, reinforce treatment plans, and boost engagement.

• Track member progress and pinpoint opportunities for intervention, escalation, or additional support.

• Assist in the development, implementation, and future delivery of virtual physical therapy and digital MSK care initiatives.

• Meet metrics related to engagement, productivity, quality, documentation, follow-up, and adherence to care plans.

• Manage workflows, outreach queues, and caseloads within a high-volume virtual care setting.

• Utilize performance dashboards, reporting tools, operational data, AI-driven tools, predictive analytics, automation, and clinical decision-support systems.

• Maintain proficiency in technology platforms, communication tools, telehealth systems, CRMs, and documentation systems.

• Collaborate with interdisciplinary care teams, providers, health plan partners, and internal stakeholders.

• Communicate member progress, challenges, escalations, and clinical concerns; escalate complex issues as necessary.

• Partner with Clinical Operations, Product, Technology, and Provider Success teams to enhance the member journey.

• Accurately document interactions, assessments, care plans, and outreach in a timely manner.

• Ensure adherence to clinical protocols, quality standards, documentation requirements, regulatory standards, and professional guidelines.

• Uphold confidentiality and perform other assigned duties.

⛳️ Requirements

• Doctor of Physical Therapy (DPT) or Master’s in Physical Therapy (MPT).

• Current unrestricted Physical Therapy license in Georgia, Texas, Colorado, and/or Indiana; Compact License is preferred.

• Willingness to obtain and maintain additional state licenses as TailorCare expands.

• Bilingual proficiency in English and Spanish.

• A minimum of 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings.

• Proven success in managing patient interactions in high-volume, performance-oriented environments.

• Excellent communication, motivational interviewing, and patient engagement skills.

• Experience in using technology and data to enhance workflow efficiency and patient outcomes.

• Ability to work independently while being accountable for productivity, engagement, and quality expectations.

• Comfortable operating across multiple technology platforms, communication tools, and dual-monitor setups.

• Willingness to travel up to 10% for onsite meetings, team collaboration, and company events.

• Preferred: experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health settings.

• Preferred: experience in call centers, contact centers, or metrics-driven healthcare operations environments.

• Preferred: familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies.

• Preferred: experience in value-based care, employer-sponsored healthcare programs, or population health initiatives.

• Preferred: experience in high-growth startup environments.

🏝️ Benefits

• Remote-first work environment with options for a hybrid work model in Nashville.

• Generous paid time off (PTO) and holiday plans.

• Paid parental leave.

• Medical, dental, vision, life, and disability insurance from Day 1.

• Wellness resources.

• Employer HSA contribution.

• 401k plan with employer matching.

• Flexible and autonomous work-life balance.

• Inclusive team environment.

• Meaningful work supporting patients.

• Opportunities for team collaboration, training, and company events.