Bilingual BDC Representative – EN/FR

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a large volume of inbound and outbound communications via calls, texts, emails, and chat for both Sales and Service departments.

• Monitor and interact with leads through the Optimy.ai platform, intervening where AI technologies conclude to address objections and secure appointments.

• Assess customer requirements and transform leads into scheduled appointments while ensuring a positive customer experience.

• Consistently follow up with leads that have not been sold, no-shows, and service opportunities to enhance conversion rates.

• Diligently record all customer interactions and lead developments within the CRM system.

• Implement workflows and scripts in line with performance standards to guarantee steady conversion and appointment rates.

• Achieve or surpass KPIs related to appointment setting, show rate, and overall lead conversion.

• Collaborate with Optimy.ai’s AI Nurture technology to engage customers and secure qualified appointments for Sales and Service teams.

⛳️ Requirements

• 1–2 years of experience in business development, inside sales, or a call center environment; automotive experience is a plus.

• Comfortable utilizing AI-driven communication tools.

• Expertise in automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.).

• Outstanding verbal and written communication abilities.

• Strong organizational skills with an aptitude for multitasking efficiently.

• Demonstrated capability to meet or exceed appointment-setting and performance benchmarks.

• Experience in both sales and service BDC functions is preferred.

• Familiarity with digital retailing tools and chat platforms is advantageous.

🏝️ Benefits

• Incentives based on performance.

• Comprehensive sales training and mentorship.

• Opportunities for fast-tracked career advancement.

• Flexible work schedule.

• Fully remote position.