Technical Account Manager

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Develop and implement strategies to enhance customer adoption and utilization of the Wiz platform.

• Offer strategic and hands-on technical support throughout the customer lifecycle, from onboarding to operationalization.

• Facilitate collaboration among Product Management, Sales, Engineering, Support, and customers.

• Provide expert advice on deployment and operational best practices, while assisting in the creation of a Wiz Center of Excellence.

• Act as the primary point of contact for technical inquiries and escalations related to Wiz.

• Cultivate trusted-advisor relationships and maintain regular communication with customer stakeholders, ranging from practitioners to C-level executives.

• Drive customer adoption, ensure retention, and promote customer satisfaction.

• Assist customers in developing Success Plans with key objectives and performance indicators.

• Assess customer achievement of KPIs and communicate results both internally and externally.

• Represent customer interests across departments and provide feedback on new Wiz features.

• Identify opportunities to enhance the use of Wiz within customer organizations.

⛳️ Requirements

• At least 6 years of experience in technical customer-facing positions (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Strong comprehension of cloud services, architectures, and security best practices, possessing CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).

• Familiarity with container technologies (Docker, Kubernetes) and their relevant security considerations.

• Proven experience in building and maintaining relationships with enterprise clients, driving customer success, and surpassing performance objectives.

• Skilled in troubleshooting complex technical issues and facilitating resolutions.

• Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders at all organizational levels.

• Legal authorization to work in the country where the position is located without requiring visa sponsorship.

🏝️ Benefits

• Equal opportunity employer

• Wiz processes applicant personal data in accordance with Wiz's Privacy Policy