Technical Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Build and maintain robust, enduring relationships with clients while serving as their trusted advisor.

• Comprehend the distinct needs and objectives of clients.

• Assist clients through the onboarding process for production.

• Deliver customer support and training to maximize the value derived from products or services.

• Assess client satisfaction and proactively tackle potential issues or concerns.

• Act as the internal representative for clients by communicating their feedback and requirements to internal teams.

• Shape future product offerings based on client input.

• Recognize opportunities for upselling and cross-selling.

• Partner with sales to enhance client relationships and ensure ongoing growth and value realization.

• Collaborate closely with customers, sales, and support teams to identify business needs and challenges.

• Develop and execute solutions that enable clients to meet their objectives.

⛳️ Requirements

• Bachelor's degree preferred in a STEM field or equivalent professional experience.

• Over 5 years of experience in a technical account management or customer success manager position.

• Proficient sysadmin skills in Linux and ideally Windows.

• Outstanding interpersonal and communication skills, both written and oral.

• Strong project management capabilities.

• In-depth understanding of enterprise storage solutions.

• Advanced technical skills working with IT system administrators or developers.

• Demonstrated ability to cultivate and sustain strong customer relationships.

• Capability to work autonomously as well as collaboratively within a team.

• Proficient in managing multiple projects concurrently.

• Submit a resume along with a cover letter.

• Provide examples of previous projects, certifications, or relevant experience with HPC or large-scale storage environments.

• Legally authorized to work full-time in the United States for any employer without restrictions.

🏝️ Benefits

• Competitive salary and benefits package.

• Various health insurance options available.

• Medical FSA and Dependent Care FSA offered.

• Dental insurance coverage.

• Vision insurance included.

• 401(k) savings plan with employer matching contributions.

• Long-term disability coverage sponsored by the employer.

• Paid holidays and PTO that increases with tenure at the company.

• Discounted membership at health clubs.

• Flexible work arrangements, including opportunities for remote work.

• A collaborative and innovative work environment.

• Opportunities for professional growth.

• Potential options available.