Strategic Account Director – Technology Vertical

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Drive revenue growth by pursuing expansion opportunities within key strategic customer accounts.

• Identify and secure upsell and cross-sell opportunities.

• Strengthen customer relationships and collaborate with internal teams to provide customized solutions.

• Enhance and retain strategic customers to maximize customer lifetime value.

• Proactively recognize opportunities by understanding customer needs and aligning them with additional products or services.

• Maintain ongoing relationships with key stakeholders to build trust and ensure long-term retention.

• Possess in-depth knowledge of customer accounts, including strategic initiatives, organizational structure, decision-making processes, and budgeting practices.

• Develop strategic account plans that outline goals for expansion and renewal.

• Collaborate with product, marketing, and customer success teams to execute customized solutions and expansion deals.

• Monitor account performance and the expansion pipeline; report on sales forecasts, revenue targets, and account health metrics.

• Lead negotiations for contracts related to upsell and cross-sell deals.

• Serve as an escalation point for issue resolution, ensuring customer satisfaction and minimizing churn risks.

• Act as a subject matter expert on Keyfactor’s products and packaging to align customer entitlements with strategic objectives.

• Keep abreast of industry trends, competitor activities, and market changes to provide informed recommendations.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Technology, or related experience.

• Candidates must be legally authorized to work in the United States.

• In-depth understanding of the IT Security landscape and emerging trends.

• Expertise in risk management and security compliance frameworks.

• Knowledge of advanced technologies and their effects on the IT Security sector.

• Proven capability to develop and implement high-level strategic plans that drive growth.

• Expertise in the IT Security industry, focusing on market trends and dynamics.

• Experience in selling to Technology companies primarily located on the West Coast.

• Strong indirect leadership skills to inspire and guide teams.

• Ability to represent the company as an ambassador, demonstrating behaviors aligned with core values.

• Proven ability to lead and mentor teams, fostering a culture of continuous improvement and collaboration.

• Strong problem-solving skills to effectively tackle complex challenges.

• Up to 40% travel may be required.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of each month, excluding November and December due to the holiday schedule). Please note this benefit is subject to change.

• Comprehensive global benefit coverage.

• Paid Parental Leave is available for new parents, with structure varying based on regional/government requirements. In regions lacking government-paid leave, such as the U.S., the company offers generous paid parental leave, along with extensive adoption and fertility support.

• Competitive time off policies globally.

• Dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

• DIVERSE Commitment, an initiative promoting a more inclusive and diverse future in business, society, and technology.

• The Keyfactor Alliance Program to support DEIB efforts.

• Wellbeing resources, wellness allowance, free membership to a mindfulness app, and Wellness Wednesdays.

• Global Volunteer Day, company non-profit matching, and three volunteer days off.

• Monthly talent development and cross-functional meetings to facilitate professional growth.

• Regular All Hands meetings, followed by group gatherings.