Strategic Account Director – Key Accounts

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take charge of the commercial strategy, revenue enhancement, and executive relationships for a selection of high-value enterprise accounts.

• Create and implement strategic account plans aimed at boosting revenue, fostering product usage, and nurturing long-lasting customer partnerships.

• Spot opportunities across various business units, regions, teams, and enterprise use cases.

• Oversee intricate enterprise negotiations, contract renewals, upselling, and multi-year commercial agreements.

• Cultivate relationships with senior executives, economic buyers, and other essential stakeholders.

• Propel account retention, revenue growth, and sustainable customer value.

• Act as a strategic advisor, aligning Higgsfield AI’s offerings with customers’ business and creative goals.

• Facilitate executive business reviews, strategic planning meetings, and customer interactions.

• Convert emerging GenAI capabilities into business cases, quantifiable outcomes, and enterprise opportunities.

• Collaborate with Product, Engineering, Marketing, Customer Success, and Executive Leadership teams.

• Highlight customer insights and market trends to guide product priorities and enterprise go-to-market strategies.

• Uphold account planning, pipeline management, forecasting, and revenue performance standards.

• Develop scalable best practices for managing and enhancing strategic customer relationships.

⛳️ Requirements

• Minimum of 8 years of experience in enterprise sales, strategic account management, or enterprise business development.

• Proven experience in managing large, complex customer relationships.

• Demonstrated success in growing and retaining high-value enterprise accounts, including upselling, cross-selling, and revenue expansion.

• Experience in managing strategic relationships with Fortune 500 companies, global brands, or similarly intricate enterprise organizations.

• Capability to build trusted relationships with C-suite executives, senior business leaders, and enterprise decision-makers.

• Proficiency in negotiating complex enterprise agreements and navigating multi-stakeholder buying processes.

• Experience in developing strategic account plans, identifying whitespace opportunities, and expanding adoption within large organizations.

• Background in enterprise SaaS, AI/GenAI, creative technology, marketing technology, or usage-based software is highly desirable.

• Ability to articulate sophisticated technology capabilities into business value for both technical and non-technical stakeholders.

• Exceptional executive presence, along with strong communication, presentation, and negotiation skills.

• Highly entrepreneurial and self-motivated; thrives in a dynamic, fast-paced startup environment.

• Strong analytical and operational skills, encompassing account forecasting, revenue planning, and pipeline management.

• Availability during agreed working hours, ensuring sufficient overlap with the relevant team’s time zone.

🏝️ Benefits

• Stock option program/equity participation.

• Medical, dental, and vision insurance.

• 401(k) retirement plan with company matching.

• Additional benefits and perks.

• Opportunity to contribute to ambitious AI products alongside an experienced, fast-moving international team.

• Significant ownership, direct impact, and opportunities for professional growth.

• Remote work arrangement.

• Occasional business travel to the San Francisco office for team meetings, planning sessions, company events, and in-person collaboration.