Spanish Bilingual Intake Specialist

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Engage with prospective clients, building trust and rapport from the very first contact.

• Evaluate each potential client's circumstances and recommend the most effective path forward, illustrating how TORKLAW can assist them on their journey to justice.

• Communicate through phone, text, chat, and email with clarity, empathy, and professionalism.

• Conduct precise data entry and ensure thorough follow-up throughout the potential case intake process.

• Collaborate within a supportive team environment while also working independently.

• Facilitate the transition of newly retained clients to the team responsible for managing their cases.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is mandatory.

• Ideally, possess over 1 year of experience in a similar position or relevant educational background.

• Computer literate and skilled in standard office productivity applications.

• Strong team collaboration skills.

• Outstanding interpersonal and communication abilities.

• Excellent organizational skills and capacity to multitask effectively.

• Problem-solving skills to navigate challenging situations.

• Friendly and approachable personality.

• High school diploma or equivalent is preferred.

• Prior experience in customer service or administrative roles is preferred.

🏝️ Benefits

• Competitive salary along with a generous bonus structure.

• 12 paid holidays each year.

• 10 paid vacation days annually.

• 6 paid sick days each year.

• Medical insurance coverage.

• Optional dental, vision, and life insurance plans.

• 401(k) plan with a 4% fully vested safe-harbor company match.

• Regular team events, happy hours, team-building activities, and holiday celebrations.

• Company-issued laptop, upgraded every 3 years, which is yours to keep afterward.