Bilingual Front Desk Receptionist – Cardiology

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Welcome cardiology patients as they arrive.

• Implement check-in and check-out processes.

• Gather copayments and update patient demographics in eClinicalWorks.

• Perform real-time eligibility verifications.

• Confirm primary and secondary insurance coverage.

• Validate pre-authorizations for specialized cardiac testing and consultations.

• Handle incoming calls on a multi-line phone system.

• Assess urgent patient needs, record precise clinical messages, and direct calls to medical assistants or providers.

• Maintain an organized lobby and oversee patient wait times.

• Relay scheduling changes to clinical team members.

• Arrange and reschedule patient appointments.

• Manage telephone interactions and incoming electronic communications through eClinicalWorks.

⛳️ Requirements

• Demonstrated, hands-on experience using eClinicalWorks (eCW) for scheduling, telephone interactions, and updating patient demographics (non-negotiable).

• Fully bilingual in English and Spanish with excellent, professional communication abilities in both languages (non-negotiable).

• Previous experience in verifying commercial, Medicare, and Advantage plans, interpreting copay and deductible details, and confirming coverage prerequisites.

• Experience working in a cardiology clinic or a fast-paced specialty practice is highly desirable.

• This is a full-time contractor position, requiring 40 hours per week.

• Availability needed Monday through Friday, from 9 am to 5 pm EST.

🏝️ Benefits

• Competitive compensation.

• Opportunity to work in a dynamic healthcare environment.

• Gain valuable experience in the cardiology field.