Bilingual Pre-Suit Case Manager

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Engage empathetically with clients and address case-related inquiries within the scope of the role.

• Foster professional relationships with clients and provide regular updates on case status.

• Oversee a pre-suit personal injury caseload from the intake phase to the settlement demand stage.

• Safeguard confidential client and case information.

• Utilize Microsoft Outlook, Word, Excel, and Teams for daily tasks and team communications.

• Manage approximately 16 to 30 calls on a daily basis.

• Collaborate with attorneys and team members regarding case status, documentation, and subsequent steps.

• Balance competing priorities and ensure assigned cases progress smoothly.

• Monitor case advancement and follow up on pending records, information, and documentation.

• Maintain complete and precise electronic case files.

• Prepare case summaries, settlement demand packages, and correspondence for attorney review.

• Collect, organize, and evaluate medical records, medical bills, insurance information, and supporting case documents.

⛳️ Requirements

• Availability during office hours from 8:00 a.m. to 5:00 p.m. Central Standard Time.

• Proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams.

• At least 1 year of experience as a legal assistant, or in a legal support role, and/or a related Bachelor's degree in legal studies.

• Advanced or native-level English proficiency, both written and spoken.

• Previous paralegal experience is mandatory.

• Experience in personal injury cases is preferred.

• Familiarity with pre-suit case management.

• Skills in personal injury case support.

• Expertise in client relationship management.

• Strong verbal and written communication abilities.

• Experience in medical record and billing review.

• Knowledge of insurance documentation review.

• Capability in preparing demand packages.

• Proficiency in legal correspondence.

• Competence in electronic file management.

• Strong organizational and time management skills.

• Attention to detail.

• Ability to exercise independent judgment.

• Skills in prioritization and multitasking.

• Commitment to compassionate client service.

• Reliability and accountability.

• Ability to collaborate effectively within a team.

• Proficiency in both English and Spanish languages.

🏝️ Benefits

• Comprehensive health insurance options.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible work schedule.

• Supportive team environment.