Bilingual Medical Caller – Cardiology

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Respond to, categorize, and direct incoming patient calls utilizing 3CX VoIP software.

• Generate comprehensive telephone encounter records in eClinicalWorks.

• Precisely document clinical inquiries as they arise.

• Dispatch real-time EMR messages to Medical Assistants and front-office personnel.

• Address patient inquiries related to appointments, office procedures, and overall care navigation.

• Employ accurate medical terminology while assisting patients.

• Oversee, organize, and direct incoming digital faxes.

• Forward faxes to the relevant departments, providers, or team members in accordance with practice protocols.

• Rotate into specialized operational focus areas, such as dedicated call handling or exclusive fax processing.

⛳️ Requirements

• Aim for an average handle time of 2–3 minutes per call.

• Actively contribute to managing 300–400 incoming calls daily.

• Maintain minimal wait times through timely call pickup and efficient resolution.

• Ensure error-free data entry in eClinicalWorks, confirmed through monitored and recorded calls.

• Full-time contractor role, requiring 40 hours per week.

• Work schedule is Monday to Friday, from 8 am to 5 pm PST.

• Starting pay rate is $6 per hour, commensurate with skillset and experience.

🏝️ Benefits

• Opportunity to work in a dynamic healthcare environment.

• Gain experience with advanced healthcare technologies.

• Develop skills in patient communication and call management.