Onboarding Guide, Patient Enrollment, Mandarin/English Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact when a physician refers a family to Hera.

• Provide an overview of Hera's services and assist families from the referral stage to their initial Hero appointment.

• Transform referrals into active clients.

• Assist families with paperwork, documentation, insurance verification, and scheduling.

• Facilitate communication between families and Hera's care team to ensure a seamless transition to their assigned Hero.

• Aid families in uploading documents, attending telehealth appointments, and signing electronic forms.

• Recognize and address challenges within the intake process.

• Work alongside the engineering team to enhance workflows and scale onboarding while ensuring quality is upheld.

⛳️ Requirements

• Must possess fluency in both Mandarin and English.

• Must reside in the United States.

• Available to work 30–40 hours per week, primarily during business hours EST.

• Experience in healthcare sales, care coordination, or customer success, particularly with older adults or their families.

• Friendly phone demeanor and excellent follow-through skills.

• Capability to enhance processes effectively without compromising quality.

• Technologically proficient and at ease in fast-paced environments.

• Background working with older adults or their families in a healthcare context.

• Resume submission is required.

🏝️ Benefits

• 1099 flexibility.

• Flexible schedule; you have the freedom to set your own hours.

• Enrollment bonuses available.

• Opportunity for remote work.