Government Service Representative, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address citizen inquiries over the phone with professionalism and courtesy.

• Assist individuals in navigating administrative processes and requirements.

• Arrange appointments as necessary.

• Operate multiple computer systems while engaging with callers.

• Precisely document interactions and relevant information.

• Adhere to established policies, procedures, and privacy and security protocols.

• Manage confidential and sensitive information with care.

• Offer clear, empathetic, and solution-oriented support.

• Refer citizens to additional resources or services when suitable.

⛳️ Requirements

• Fluency in both English and French.

• Availability to work between 20 to 40 hours per week.

• Availability during all business hours: Monday to Friday from 9:30 am to 6:00 pm (ATL).

• Reliable high-speed internet connection with a minimum of 25 Mbps.

• A secure and quiet workspace at home.

• Must reside in New Brunswick.

• Strong customer service abilities and a sincere desire to assist others.

• Excellent verbal communication skills and active listening capabilities.

• Confidence in managing multiple computer systems concurrently.

• High attention to detail and accuracy in documenting information.

• Ability to maintain composure, professionalism, and respect during difficult conversations.

• Strong organizational and problem-solving skills.

• Reliability, accountability, and a robust work ethic.

• Openness to learning, receiving coaching, and striving for continuous improvement.

• Consistent ability to follow policies, procedures, and privacy standards.

🏝️ Benefits

• Enjoy the convenience of working from your own home.

• Monday to Friday schedules allow for free weekends!

• Fully paid training provided.

• Opportunities to gain valuable customer service and administrative experience.

• Comprehensive benefits package available after six months, including medical, dental, and life insurance.

• Additional RRSP contributions offered.

• Significant discounts on insurance products and services.

• Supportive team environment with continuous coaching and development.