This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Develop and implement account management strategies for a designated portfolio of clients.

• Facilitate client discussions concerning service delivery, performance expectations, operational challenges, and opportunities for process enhancement.

• Detect service deficiencies, analyze root causes, and execute corrective action plans.

• Supervise the implementation of business strategies across assigned client segments.

• Evaluate market and competitive trends to inform pricing, underwriting, product development, service models, and sales initiatives.

• Cultivate and sustain relationships with brokers, plan sponsors, providers, customers, and regulatory entities.

• Guide, mentor, and develop a team of Account Executives.

• Assist in recruitment and retention initiatives.

• Collaborate with cross-functional teams to eliminate organizational obstacles that affect client outcomes.

• Act as the senior leader accountable for account management strategy, client retention, operational performance, and growth for a portfolio of large, national, complex clients focused on Aetna’s Resources for Living Employee Assistance Program solution.

⛳️ Requirements

• 7 to 9 years of experience in managing large, complex self-funded clients.

• Proven experience in leading Account Management/Account Executive teams.

• Willingness to travel 25% - 30% of the time.

• Strong executive presence with the ability to influence both internal and external stakeholders.

• Bachelor’s Degree or equivalent professional experience.

• Preferred: Experience in leadership roles within Account Management, particularly related to EAP, behavioral health, or workforce wellbeing solutions.