Sales Retention Account Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary contact for WM's small and medium business clientele.

• Maintain and expand the team's portfolio of business.

• Handle incoming call requests while also initiating proactive outreach to customers.

• Work to prevent customer cancellations and obtain updated contract agreements.

• Convey information in a focused and persuasive manner to impact customer decisions.

• Implement change management processes to support sales goals.

• Distribute time effectively across retention and acquisition targets, needs, and opportunities.

• Investigate alternatives and negotiate sales agreements that benefit both parties.

• Participate in both individual and collective responsibilities within a team setting.

• Navigate various systems, sales tools, and processes while accurately recording customer interactions.

• Employ WM sales productivity software, such as Salesforce.com/Customer Relationship Management and pricing tools.

• Review reports and carry out general administrative tasks as required.

⛳️ Requirements

• Must reside and work within the United States.

• High School Diploma or GED (accredited) is required.

• A minimum of 1 year of experience in business-to-business account management, inside sales (phone-based sales), and/or customer service that includes a sales aspect.

• Availability to work from 8:30 AM to 5:00 PM EST.

• Familiarity with Salesforce.com/Customer Relationship Management and pricing tools.

• Capability to navigate multiple systems, sales tools, and processes with precision.

• Competence in analyzing reports and performing general administrative duties.

• Possession of a REAL ID or TSA-approved alternative, or willingness to acquire one if necessary for business air travel or access to federal properties.

🏝️ Benefits

• Eligibility for monthly commissions.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Short-term disability benefits.

• Stock purchase plan participation.

• Company matching contributions on a 401(k).

• Paid vacation days.

• Paid holidays.

• Paid personal days.

• Access to resources and engagement activities.

• Opportunities for professional growth.