Manager Revenue Cycle, Pre-Registration

This is a fully remote position, open to applicants in California, +9 more states.

📋 Description

• Supervise the daily operations of the Patient Assistance Center Pre-Registration team.

• Ensure optimal access operations, consistent service delivery, staff preparedness, and alignment with revenue cycle objectives.

• Monitor and provide reports on key metrics including secure rates, days out, authorization initiate-to-complete, trends in no-authorization denial, call center metrics, and departmental productivity.

• Conduct root cause analyses and formulate action plans when metrics fall short of goals or industry best practices.

• Execute monthly trend analyses and present insights to senior leadership.

• Establish and oversee adherence to goals, performance standards, policies, and procedures.

• Define, implement, and manage quality and productivity benchmarks.

• Ensure compliance with third-party payer and government guidelines along with company policies.

• Implement operational improvements and provide timely education for staff.

• Collaborate with legal and compliance departments regarding access-services issues.

• Maintain a strong understanding of Financial Clearance and Pre-Registration processes.

• Oversee dashboards, including system functionality, workflows, and reporting.

• Work with physician and hospital leadership to enhance authorization, referral, and financial-clearance processes.

• Engage with stakeholders and collect feedback from those affected by the Financial Clearance Department.

• Develop and execute employee engagement strategies.

• Participate in employee engagement, succession planning, and career advancement development with direct reports.

• Report directly to the Vice President of Revenue Cycle, Front-End Operations.

⛳️ Requirements

• Must reside in Arkansas, California, Kentucky, Massachusetts, Nevada, New Mexico, Oregon, Utah, Tennessee, Texas, or Wyoming.

• Strong writing and presentation skills.

• Effective project and time management skills with the ability to meet deadlines through prioritization.

• Proficiency in Microsoft Office applications.

• Capability to build professional relationships across all leadership levels.

• Bachelor's degree in healthcare administration, business administration, finance, education, or a related field is preferred.

• An equivalent combination of education and substantial, relevant work experience may be considered.

• At least five years of progressively responsible experience in revenue cycle, eligibility, financial clearance, patient assistance, or a related healthcare function is preferred.

• Travel requirement not exceeding 25%.

🏝️ Benefits

• Remote work arrangement.

• Travel limited to no more than 25%.