Senior Director, GTM Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage deeply in Sales, Onboarding, and Customer Success operations to pinpoint obstacles, develop workarounds, and alleviate process friction.

• Identify issues and create defined workflows, redesign processes, and implement system solutions.

• Oversee and cultivate the Sales & CS Business Partner and Marketing & Partner Ops Manager roles.

• Design the GTM systems architecture integrating Salesforce, HubSpot, PlanHat, Gong, PartnerStack, LeanData, Bookit, and related tools.

• Spearhead efforts to minimize technical debt, eliminate outdated customizations, reduce redundant automations, and streamline fragile integrations.

• Set technical standards and establish review processes for scalable system modifications.

• Lead the Biz Systems team and prioritize its strategic roadmap.

• Align GTM strategy and analytics with the execution of Sales/CS and Marketing/Partner initiatives.

• Oversee territory and compensation planning frameworks, ensure robust forecasting practices, and foster cross-functional GTM process alignment.

• Provide strategic advice to the CEO regarding process and systems risks, opportunities, sequencing, and trade-offs.

• Report directly to the CEO while managing a team of 5–7 direct reports.

⛳️ Requirements

• 8+ years of experience in Revenue Operations within a SaaS setting.

• Substantial hands-on systems/technical expertise, going beyond mere reporting or analytics.

• 5+ years of experience managing teams across RevOps, MarOps, and Business Systems.

• Advanced practical knowledge of Salesforce and HubSpot.

• Familiarity with PlanHat, Gong, PartnerStack, and LeanData is highly beneficial.

• Direct experience in resolving legacy systems, customizations, or technical debt.

• Capability to trace proposed solutions across interconnected systems.

• Demonstrated ability to convert ambiguous business challenges into tangible technical solutions and execute them effectively.

• Competence in providing strategic leadership advice while engaging in hands-on workflow and automation reviews.

• Experience collaborating with leadership in Sales, Customer Success, and Marketing.

• Background in managing compensation, territory, or forecasting structures.

• Must reside in the United States.

• Location and employment eligibility will be verified by the recruiting team.

🏝️ Benefits

• Continuous training and professional development opportunities.

• Recognized as a "Best Place to Work" for employee experience.

• Comprehensive medical, dental, and vision insurance plans.

• Mental health coverage and wellness initiatives.

• Unlimited paid vacation policy.

• 7 weeks of parental bonding leave for all new parents.

• 8 weeks of paid maternity leave.

• 401(k) matching program.

• Employer-supported student loan assistance or reimbursement for continuing education.

• Employee Stock Incentive Plan.

• Pet insurance options.

• Consistent and equitable leadership.

• Autonomy and accountability within the role.