Key Account Director – Neurology, Rare Disease

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Lead a team of Key Account Managers focused on resolving operational and access challenges related to appropriate therapies.

• Decrease the time to diagnosis, enhance appropriate patient identification, and expedite treatment initiation.

• Establish direction and develop team capabilities to identify account-level obstacles and implement targeted strategies.

• Expand the overall rare disease business within designated accounts and markets.

• Enhance clinic readiness, streamline buy-and-bill operations, and ensure a consistent patient experience throughout the rare disease treatment journey.

• Guide, mentor, and develop KAMs by setting priorities, performance standards, expectations, and accountability measures.

• Build KAM expertise in strategic account planning, stakeholder engagement, contracting, access, site enablement, and account data and insights.

• Attract, recruit, develop, and retain KAM talent.

• Conduct regular team business and account strategy reviews, allocate resources, share best practices, monitor performance, and ensure compliant execution.

• Convert national and portfolio strategies into geography- and account-specific priorities and execution plans.

• Evaluate access, operational, economic, and care-delivery barriers across assigned accounts.

• Lead account strategy and business reviews utilizing data and field insights to formulate action plans and performance metrics.

• Facilitate stakeholder mapping and engagement with key clinical, administrative, and operational stakeholders.

• Oversee account contracting opportunities, internal approvals, compliant negotiation, and execution.

• Address challenges related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.

• Enhance reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and buy-and-bill workflows.

• Empower sites of care through education, workflow support, and coordinated resources.

• Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners.

• Represent the account perspective and customer voice in cross-functional planning.

• Monitor team and account performance, eliminate execution barriers, and adjust priorities as necessary.

• Provide internal partners with insights on customer needs, field execution, program effectiveness, competitive dynamics, reimbursement trends, operational barriers, and opportunities to enhance patient access.

⛳️ Requirements

• Doctorate degree with 4 years of sales, marketing, account management, or related commercial experience OR Master’s degree with 8 years of similar experience OR Bachelor’s degree with 10 years of relevant experience.

• Minimum of 4 years in a managerial role directly overseeing people and/or leadership experience in managing teams, projects, programs, or directing resource allocation.

• Willingness to travel approximately 40–60%, including customer meetings, field coaching, internal planning, and industry events.

• Proven ability as a people leader, fostering trust, developing talent, and maintaining high standards for team behaviors and results.

• Experience leading account management or field commercial teams catering to complex provider accounts, specialty clinics, health systems, infusion centers, or similar care sites.

• Background in rare diseases, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill environments.

• Demonstrated capability in leading strategic account planning, account performance reviews, and multifunctional account teams.

• Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue-cycle considerations, and site-of-care decision-making factors.

• Familiarity with contracting, account negotiation, IDNs, GPOs, specialty pharmacies, distributors, or alternative care sites.

• Strong business acumen and ability to analyze account economics, reimbursement information, and performance data.

• Excellent communication, problem-solving, influencing, and change leadership skills across clinical, administrative, and internal stakeholders.

• A patient-centered and compliant approach to customer engagement, solution development, and team leadership.

🏝️ Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off plans and bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements, where applicable.

• Opportunities for career development.

• Work/life balance support.

• Financial plans with options to save towards retirement or other goals.

• Health and welfare plans for employees and eligible dependents.