Infirmière Gestionnaire de Cas, Bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer assistance to patients and healthcare providers concerning Patient Support services, diseases, and therapies.

• Help patients and caregivers with evaluations related to Patient Support services.

• Serve as a liaison among patients, families, and healthcare providers regarding medication access.

• Respond to inquiries related to programs, disease states, and products utilizing approved materials.

• Provide continuous support to enhance patient adherence.

• Refer patients to healthcare providers for clinical questions that exceed program materials.

• Record patient information and interactions in electronic patient records.

• Review and update files throughout the patient's journey.

• Adhere to case management protocols, which include data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and communication with primary healthcare providers.

• Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives.

• Organize and monitor patient services in alignment with KPIs to facilitate therapy access.

• Engage in specialized therapy training and pharmaceutical meetings.

• Participate in patient meetings and conferences, and collaborate with patient associations and advocacy groups.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and resolution of issues.

• Maintain effective communication with the manager, team, and client.

• Assist in onboarding new Nurse Case Managers.

• Provide insights on protocols, databases, processes, and interdepartmental workflows.

• Report adverse events and severe adverse events following program procedures.

• Execute other assigned responsibilities and be available for standby/on-call duties as required.

⛳️ Requirements

• Bachelor's degree or a licensed nursing diploma (IA), a higher education diploma or specific management experience is preferable, along with five (5) years of nursing experience.

• A diploma in healthcare or a related field, with a preference for a Bachelor's degree.

• Active registration as a Licensed Nurse (RN or RPN/LPN) from the College of Nurses in the province of employment is mandatory.

• A minimum of two (2) to five (5) years of experience in healthcare, pharmaceuticals, insurance, or related industries.

• Fluency in French and/or English may be necessary depending on the program and geographic area.

• Experience in hematology and/or nephrology is considered an asset.

• Strong patient-centered approach.

• Capability to multitask and perform under pressure.

• Exceptional customer service, telephone, communication, problem-solving, teamwork, negotiation, analytical, mathematical, organizational, interpersonal, leadership, and presentation skills.

• Ability to comprehend and communicate medical information.

• Proficient in internet research and computer skills.

• Competency in Microsoft Word, Excel, PowerPoint, and other Office programs.

• Ability to consistently meet deadlines.

• Willingness to travel at least 15% of the time each year.

• Availability for standby/on-call duties as needed.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process.