Bilingual Title Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary point of contact for dealers, sales, and both internal and external customers, providing customer-facing support to address title issues primarily through telephone and email.

• Accurately fulfill business requests while enforcing Credit Acceptance’s vehicle liens within established service standards.

• Identify legal and risk concerns by monitoring dealer processes that deviate from Credit Acceptance’s expectations and escalate issues as necessary.

• Engage with customers, dealers, auctions, DMVs, and other agencies to gather required documents or information to finalize title or lien requests.

• Maintain accurate documentation of actions taken and the locations of title and lien documents.

• Collaborate with others using a solutions-oriented approach.

• Review and resolve title and lien tasks in accordance with service standards.

• Identify and address issues related to missing titles and errors.

• Offer title expertise and knowledge to internal customers.

• Work alongside internal and external customers to troubleshoot title issues and manage consumer title requests.

• Handle inbound calls and initiate outbound calls regarding title issues and customer support.

• Ensure compliance with all policies, procedures, and legal guidelines.

• Comply with departmental attendance requirements.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma is required.

• Proficiency in both spoken and written Spanish.

• Prior experience serving as a subject matter expert in a specialized field.

• Experience as a primary contact for customers to resolve issues and provide support.

• Ability to make logical decisions and resolve complex process issues with the information provided.

• Demonstrated experience in delivering excellent customer service, including timely and accurate responses to inquiries and issues.

• High-speed internet connection with a minimum download speed of 15 Mbps.

• Competence in Microsoft Outlook, Word, and Excel.

• Preferred: Experience in the finance or automotive sector.

• Preferred: Familiarity with vehicle titles.

• Preferred: Previous experience in a call center environment.

• Preferred: An Associate degree in business or a related field.

• Required degrees must be obtained from accredited institutions recognized by the Council for Higher Education Accreditation or equivalent.

• Availability required Monday through Friday between 7:00 AM and 7:00 PM EST.

• Must be available for virtual training Monday through Friday from 7:30 AM to 5:00 PM EST.

• Capability to work flexible 8-hour shifts.

• 8-10 shifts per month will require working until 5:00 PM EST.

• 4-5 shifts per month will necessitate availability for phone calls starting at 8:00 AM EST.

🏝️ Benefits

• Uncapped monthly bonus potential based on individual performance.

• Estimated average bonus target of approximately $400/month.

• 401(K) matching program.

• Adoption assistance.

• Parental leave.

• Tuition reimbursement.

• Comprehensive medical, dental, and vision benefits.

• Flexible work schedules.

• Casual work environment.

• Opportunities for career advancement.

• Occasional planned travel to an office location may be required.