Bilingual Nurse Case Manager – 12 month contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Administer and comply with case-management protocols, which include patient enrollment, clinical oversight, data gathering, ongoing follow-up, patient and caregiver education, compliance monitoring, tracking therapy disruptions or discontinuations, reporting adverse events, and collaborating with primary healthcare providers.

• Oversee program files and documentation, ensuring accurate recording of activities in the program-specific database.

• Serve as the primary contact for designated patient caseloads or clinics.

• Coordinate communication preferences with site contacts.

• Manage the program phone line and handle a significant volume of outbound calls.

• Engage in pharmaceutical and biotechnology market research projects involving healthcare professionals and patients.

• Attend ongoing refresher courses and specialized training for products and programs.

• Provide insights on protocols, databases, processes, and inter-departmental relationships.

• Relay case-management information to managers, pod members, and program-trained colleagues during planned absences.

• Assist in training new caseworkers, which includes shadowing and monitoring calls.

• Report adverse events to designated units or departments.

• Execute other assigned duties, tasks, and projects.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field.

• At least one (1) year of experience in customer service.

• Bilingualism in French and English is mandatory.

• Proficient in Canadian French and English.

• Experience in the medical and pharmaceutical sectors is advantageous.

• Strong customer service abilities.

• Action-oriented, proactive, forward-thinking, and solution-focused problem-solving approach.

• Capability to multitask effectively.

• Strong verbal and written communication skills.

• Effective interpersonal and organizational skills; with a keen attention to detail.

• Ability to consistently meet deadlines.

• Excellent problem-solving skills with the ability to address issues efficiently and effectively.

• Familiarity with Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs.

• Competence in establishing and managing budgets and expenses.

• Exceptional leadership, presentation, and negotiation skills.

• Knowledge of ABC policies and procedures.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care support.

• Adoption assistance.

• Infertility coverage.

• Family building support services.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer activities.