Bilingual Title Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Serve as the primary customer-facing contact for dealers, sales personnel, and both internal and external customers, addressing title-related issues through phone and email communication.

• Effectively fulfill business requests while enforcing Credit Acceptance’s lien on vehicles in accordance with established service standards.

• Keep an eye on legal and risk-related concerns, escalating issues as necessary.

• Engage with customers, dealers, auctions, DMVs, and other agencies to gather necessary documents or information to complete title or lien requests.

• Accurately document actions taken and the locations of title/lien documents.

• Review and resolve title/lien tasks within the defined service standards.

• Identify and resolve issues related to missing titles and related errors.

• Offer title expertise and knowledge to internal stakeholders.

• Handle consumer title requests and address title issues through both inbound and outbound calls.

• Ensure compliance with policies, processes, and legal regulations.

• Comply with departmental attendance policies and perform additional assigned tasks.

⛳️ Requirements

• High school diploma is required.

• Proficiency in both spoken and written Spanish.

• Prior experience serving as a subject matter expert in a specialized area.

• Previous experience as a primary point of contact for customers, focusing on issue resolution and support.

• Ability to make logical decisions and resolve complex process challenges using available information.

• Demonstrated experience in providing exceptional customer service, including prompt and accurate responses to inquiries and issues.

• High-speed internet connection with at least 15 Mbps download speed.

• Proficient in Microsoft Outlook, Word, and Excel.

• Availability to work Monday through Friday from 7:00 AM to 7:00 PM EST.

• Required availability for virtual training from Monday to Friday between 7:30 AM and 5:00 PM EST.

• All required degrees must be obtained from accredited institutions of higher education.

🏝️ Benefits

• Uncapped monthly bonus potential based on individual performance, with an estimated average bonus target of around $400/month.

• 401(K) matching program.

• Adoption assistance.

• Parental leave benefits.

• Tuition reimbursement program.

• Comprehensive medical, dental, and vision coverage.

• Flexible work schedules.

• Casual work environment.

• Opportunities for career advancement.

• Virtual training provided.