Infirmière Gestionnaire de Cas, Bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer assistance to patients and healthcare professionals by providing information about Patient Support services, illnesses, and treatments.

• Aid patients and caregivers with evaluations related to Patient Support services.

• Serve as a liaison between patients, families, and healthcare providers regarding medication accessibility.

• Respond to inquiries concerning program services, disease conditions, and products.

• Deliver continuous support to enhance patient adherence.

• Refer patients to healthcare providers for any clinical inquiries that extend beyond program materials.

• Record patient information and interactions within electronic patient records.

• Carry out ongoing file reviews and updates throughout the patient’s journey.

• Adhere to case management protocols, including data gathering, follow-up, monitoring therapy disruptions or discontinuations, reporting adverse events, and coordinating with primary healthcare providers.

• Work collaboratively with reimbursement specialists and physicians to obtain therapy funding and explore alternatives.

• Organize and monitor patient services in alignment with KPIs to streamline therapy access.

• Engage in specialized therapy training and participate in pharmaceutical meetings.

• Attend patient meetings and conferences, and collaborate with patient associations and advocacy groups as necessary.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics to manage treatment logistics and resolve issues.

• Maintain communication with the manager, team, and client regarding patient cases.

• Assist in training new Nurse Case Managers.

• Report adverse events and serious adverse events in accordance with program protocols.

• Perform additional duties as assigned and participate in standby/on-call coverage when necessary.

⛳️ Requirements

• A Diploma in healthcare or a related discipline; a bachelor’s degree is preferred.

• Active registration as a Licensed Nurse (RN or RPN/LPN) from the College of Nurses in the province of employment is mandatory.

• A minimum of two (2) to five (5) years of experience in healthcare, pharmaceuticals, insurance, or related fields.

• Preferred background in healthcare and case management within medical/hospital settings, insurance, or the bio-pharmaceutical industry.

• Proficiency in French and/or English may be necessary based on the program and geographic location.

• Experience with patient support, case management, medication access, reimbursement, adverse event reporting, and electronic patient records.

• Capability to work independently as well as collaboratively within a team.

• Strong analytical and problem-solving abilities.

• Competence in working effectively across functions and within a small team.

• Ability to consistently produce high-quality professional work in a fast-paced environment.

• Experience in training new Nurse Case Managers and providing insights on protocols, databases, processes, and interdepartmental workflows.

• Availability for standby/on-call duties may be required.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer opportunities.

• Reasonable accommodations during the employment process.