Bilingual Automotive Technical Specialist, Claim Resolutions

This is a fully remote position, open to applicants in Canada.

📋 Description

• Validate vehicle condition data derived from inspection reports and pinpoint any potential inconsistencies.

• Examine and settle customer arbitration claims as an impartial technical expert.

• Clearly articulate the technical bases for resolutions to customers.

• Inform customers and internal teams about vehicle conditions, repair processes, and reconditioning expectations.

• Convert issues reported by customers into mechanical, cosmetic, or title-related technical evaluations.

• Address disputes related to vehicle registration, liens, and odometer readings.

• Employ analytics to discern trends and opportunities that enhance customer experience and operational efficiency.

• Mediate conflicts and negotiate terms for repairs or pricing.

• Partner with inspection and quality control teams.

• Provide constructive feedback and effectively manage policy and goodwill losses.

• Remain updated on arbitration policies, best practices, and pertinent legislation across Canadian provinces.

⛳️ Requirements

• Bilingual in English and French.

• At least 2 years of practical experience in the automotive sector, such as Service Technician, Service Advisor, Damage Estimator, or Body Shop roles.

• Must be available to work in the EST Time Zone from 8:30 AM to 5:00 PM.

• Exceptional customer service skills with strong communication capabilities.

• A positive demeanor, outstanding follow-up abilities, basic computer skills, and a strong dedication to teamwork.

• Excellent conflict resolution, negotiation, and communication skills, both written and oral.

• Adept in the use of CRM software.

• Capacity to assess a process and propose or develop enhancements.

• Familiarity with Google Suite applications and Slack.

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision insurance with employer HSA contributions (US) and FSA options (US).

• 401K (US) or RRSP (Canada) with immediate vesting and company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-covered short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering.

• Tuition reimbursement for qualifying programs.

• Opportunities to enhance your skills and share your expertise within a publicly traded, global organization.

• A company culture that promotes internal promotions, diverse career paths, and meaningful advancement.