Executive Admissions Representative, Bilingual English/Spanish

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Serve as the initial point of contact for potential students contemplating enrollment at APUS.

• Engage with prospective students via phone and email to assist with the enrollment process.

• Conduct consultative discussions to evaluate student needs and offer customized solutions.

• Facilitate enrollment into the University when appropriate.

• Achieve and surpass departmental targets and performance metrics.

• Connect students with various departments for document collection, registration, funding, transfer credits, and degree solutions.

• Follow up with prospective students through phone calls and electronic communication.

• Safeguard student account privacy in adherence to FERPA regulations.

• Assess academic records and documents for admission purposes.

• Manage and update information on prospective students using CRM and other software applications.

• Collaborate with Financial Aid, Academic Advising, the Registrar, and other departments.

⛳️ Requirements

• A minimum of 5 years of experience in online admissions for adult students in a sales-oriented or consultative role.

• Proven track record of meeting and/or exceeding performance metrics.

• Self-motivated and comfortable with making multiple high-volume outbound calls daily.

• A Bachelor's degree is mandatory.

• Bilingual fluency in English and Spanish is required.

• Knowledge of Salesforce is preferred.

• Exceptional verbal and written communication skills, with a strong presence on the phone.

• A passion for helping and empowering others to achieve success.

• Demonstrated ability to thrive as an individual contributor and meet deadlines.

• A high-speed Internet connection from home and a dedicated workspace are required.

• Skills proficiency assessment will be part of the hiring process.

🏝️ Benefits

• Opportunity for remote work.

• Flexible shifts available from 9:00am to 5:30pm or 12:30pm to 9:00pm, Monday through Friday, and Saturdays from 9:30am to 6:00pm EST.

• Arrangement for a dedicated workspace.

• Commitment to equal opportunity employment.