Enrollment Specialist, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate outbound calls to qualified family caregivers

• Present Ceresti’s Caregiver Support Program

• Evaluate caregiver needs and readiness through meaningful discussions

• Clarify the program’s goals, advantages, and expectations

• Assist caregivers in making informed enrollment choices

• Secure caregiver consent to enroll and guide them through the next steps

• Record interactions, results, and notes in Ceresti’s CRM and enrollment systems

• Manage assigned leads and follow-up tasks

• Facilitate transitions to coaches, operations, or support teams

• Ensure compliance with HIPAA and internal privacy regulations

• Participate in team meetings, training sessions, and performance evaluations

• Provide caregiver insights to enhance scripts, workflows, and enrollment techniques

• Contribute to ongoing improvements in caregiver experience and enrollment effectiveness

• Meet performance metrics related to call volume, contact rate, agreements, enrollments, conversion rates, documentation accuracy, CRM maintenance, and follow-up punctuality

⛳️ Requirements

• Proficiency in English

• Eligibility to work in the United States

• Capability to work autonomously in a fully remote setup

• Comfort in conducting frequent phone conversations

• Strong attention to detail and accuracy in documentation

• Experience in enrollment, inside sales, outreach, or customer engagement roles (preferred)

• Familiarity with caregiving, healthcare, or dementia-related issues (preferred)

• Experience using CRM systems to document calls, notes, and results (preferred)

• Ability to tailor messaging based on caregiver emotional state and readiness (preferred)

• Experience in HIPAA-compliant or regulated environments (preferred)

• Comfort in learning and navigating new technology platforms; Mac/iOS preferred

• Empathetic, patient, and emotionally perceptive

• Confident and clear communicator with the ability to build trust quickly

• Results-driven while upholding caregiver dignity and respect

• Organized, dependable, and consistent in follow-up

• Resilient in the face of rejection

• Ability to excel in a fast-paced, dynamic environment

• Availability to work Monday to Friday, with some flexibility and potential weekend availability during peak periods

🏝️ Benefits

• Health, dental, and vision insurance

• Paid time off (PTO)

• Fully remote work environment

• Mission-driven, collaborative team culture

• Ongoing training and professional development

• Opportunities for advancement into senior enrollment, training, or operational roles

• Performance-based incentives