Bilingual Employee Service Center Specialist – Honduras

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Engage with current and former employees through email, live chat/intranet, and phone communication.

• Accurately and consistently address low- to moderate-complexity HR inquiries.

• Act as the primary point of contact for employment-related queries.

• Assist employees with HR transactions using Employee or Manager Self-Service platforms.

• Provide explanations and education on payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services.

• Gather relevant information and refer issues outside your scope to the appropriate specialists or staff.

• Navigate various web-based systems and ensure precise data entry.

• Maintain confidentiality and safeguard employee data security.

• Meet the productivity, performance, schedule adherence, and channel availability expectations set by clients and Compass.

• Develop knowledge of frequently asked questions, procedures, and solutions.

• Collaborate with team members to provide answers and share customer insights and trends.

• Carry out additional tasks as assigned by Compass or the client.

• Participate in mandatory training sessions and one-on-one meetings using a functioning camera.

• Commit to full-time shifts within designated operating hours.

⛳️ Requirements

• A high school diploma is required.

• A 2-4 year college degree is preferred.

• 1-3 years of experience in a contact center or administrative HR role is preferred.

• Experience in customer-focused problem-solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries is preferred.

• Familiarity with navigating multiple web-based systems simultaneously while ensuring accurate data entry.

• Excellent written/typing and verbal communication skills.

• Proficiency in English and Spanish is required and will be assessed during the screening process.

• Capacity to learn and retain a broad range of information.

• Self-sufficient with a proactive information-seeking attitude.

• Strong problem-solving skills and sound judgment.

• Willingness to receive ongoing coaching.

• A licensed Windows computer with a serial number; customized, jailbroken, or homemade devices will not be accepted.

• A strong wired internet connection with a minimum of 80 Mbps download and upload speeds.

• A Windows computer equipped with a functioning webcam.

• A working headset with a microphone; speakers are not permitted during calls.

• Processor specifications: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer.

• Memory requirements: Windows minimum 16GB; MacBook minimum 8GB.

• Operating system: Windows 11, 32-bit or 64-bit.

• Required third-party software: Microsoft Windows Installer 2.0 or later, Microsoft Visual C++ 2019 Redistributable 32-bit, and Microsoft .NET Framework 4.6.2 or 4.7.x.

• DUO Mobile must be installed on a mobile phone for multi-factor authentication.

• A reliable high-speed internet connection is essential.

• Backup power source is preferred.

• Ideally, a separate room free from noise and distractions.

• The ability to see, talk, and hear; operate a computer/laptop and headset; and work at a computer while sitting or standing for extended periods.

• Must respond in English throughout the application process; initial interviews will be conducted in English.

🏝️ Benefits

• A completely remote work environment.

• Competitive salary.

• Comprehensive training on products and services.

• Opportunities for career development, including internal promotions.

• A positive and evolving work culture that values diversity and inclusivity.