This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Respond to incoming calls for clients' businesses from a remote location.

• Capture leads, process orders, arrange appointments, and communicate messages to clients.

• Manage standard answering services, Active Response outbound calls, live chat interactions, relay calls, appointment scheduling, and legal intake calls.

• Complete training for each call type.

• Operate at a consistent, fast pace with consecutive calls.

• Achieve performance metrics for quality, accuracy, readiness percentage, and after-call work duration.

• Select weekly shifts based on performance tier.

• Undergo 2 weeks of paid training followed by 8–12 weeks of Learning & Development, including live calls and continuous support.

• Ensure full availability throughout training and Learning & Development.

⛳️ Requirements

• This position is exclusively available to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.

• Proficient verbal and written communication skills in both English and Spanish.

• Strong computer proficiency.

• Minimum typing speed of 30 WPM.

• A warm, positive demeanor and a genuine interest in assisting others.

• Ability to listen attentively and remain calm and effective under pressure.

• Reliability and punctuality for every scheduled shift.

• A growth mindset and a willingness to learn new call types and tools.

• Computer and internet connection must meet specified system and internet requirements before starting.

• Must successfully complete a background check upon receiving a conditional offer.

• Must be physically located and working in an eligible state for the entire duration of employment.

• Availability for a full-time 40-hour work schedule is required.

• Must be able to work on Fridays, Saturdays, and Mondays, including at least 8 hours on Friday and Saturday during the first 8–12 weeks after training.

• Must be fluent in reading, writing, and speaking both English and Spanish.