Care Advisor, Care Concierge – Bilingual English/Spanish Preferred

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist benefit recipients in navigating the product platform.

• Suggest service offerings tailored to member needs and capabilities.

• Support members in completing orders on their behalf.

• Utilize assessment and screening outcomes along with community resource knowledge to guide clients in achieving their care journey goals.

• Carry out administrative tasks that aid members in planning, organizing, and executing their benefits.

• Respond to inbound calls and assist members in completing assessments.

• Propose service plans that align with member needs and capacities.

• Conduct outbound follow-up calls to members.

• Assist members and their families in accessing resources such as homecare, meals, transportation, errands, home modifications, pest control, and social support services.

• Coordinate and schedule services effectively.

• Meet metrics for call handling, quality assurance, after-call work, member satisfaction, attendance adherence, and testimonial submissions.

• Perform other related duties as assigned or necessary.

⛳️ Requirements

• Strong passion for enhancing health outcomes through home and community-based services.

• Proficient in computer operations and knowledgeable in clerical functions.

• Excellent interpersonal and telephonic communication abilities.

• Outstanding written and verbal communication skills.

• Demonstrated experience in handling inbound calls.

• Capability to collaborate with multi-disciplinary teams.

• Exceptional time management and organizational skills.

• Ability to excel in a fast-paced start-up environment.

• Must be at least 18 years of age.

• A High School Diploma is preferred.

• Experience in Public/Community Health or a related field is preferred.

• Background in Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, or Volunteer Work is advantageous.

• Ability to remain at the designated workstation for the entire workday.

• Continuous operation of computer, phone, and Voice over Internet Protocol (VoIP) systems.

• Reliable internet connection and a designated work environment suitable for professional phone calls and handling sensitive data.

• Selected candidates may need to undergo a background check and/or drug screening.

• Bilingual proficiency in English and Spanish is preferred but not mandatory.

🏝️ Benefits

• Fully remote work available at approved locations within the United States.

• Flexible remote work that offers convenience and comfort.

• Reasonable accommodations provided during the job application and interview process.

• An equal opportunity workplace dedicated to diversity, equity, and inclusion.