Bilingual Referral Coordinator, Spanish Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Process, monitor, and manage patient referrals to guarantee timely appointment scheduling.

• Arrange appointments for primary care physicians (PCP), dental, vision, specialists, and transportation for patients.

• Confirm patient insurance eligibility and verify the patient’s in-network PCP.

• Handle Release of Information (ROI) and Authorized Representative (AR) requests.

• Ensure accurate documentation of communications and referral activities within internal systems.

• Collaborate effectively across teams with care team members to promote continuity of care and deliver exceptional patient experiences.

• Participate in ongoing improvements to referral processes and scheduling efficiency.

• Act as the foundational scheduling support for Pair Team’s care coordination framework.

• Work closely with Case Managers, healthcare providers, and health plans to facilitate seamless transitions between services, ensuring clear communication and adherence to HIPAA regulations.

⛳️ Requirements

• Proficiency in both English and Spanish (written and spoken).

• At least 1 year of experience in healthcare operations, referral coordination, or appointment scheduling in a dynamic healthcare setting.

• Previous roles as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative capacity are highly preferred.

• Demonstrated ability to handle high-volume scheduling and referral processes while maintaining precision and attention to detail.

• Strong organizational abilities with experience managing multiple systems, calendars, and priorities concurrently.

• Comfort with navigating insurance portals, verifying eligibility, and confirming provider/network details to ensure timely scheduling.

• Exceptional written and verbal communication skills, capable of interacting professionally and empathetically with patients, providers, and care teams.

• Familiarity with technology such as Google Suite, Slack, and data tools (e.g., Looker or similar platforms).

• A reliable, HIPAA-compliant home workspace with a stable internet connection.

• A dedication to enhancing healthcare access for underserved populations.

• Must reside in the United States.

• Must be available to work during PST hours.

• Participation in E-Verify to confirm employment eligibility for new employees.

• Successful completion of a pre-employment background check, including criminal history, reference checks, and driving records if the role requires vehicle use.

🏝️ Benefits

• Comprehensive health, vision, and dental insurance.

• 401k retirement plan.

• Flexible vacation policy – take the time you need to recharge.

• We provide all necessary equipment for the role, including a laptop and monitor.

• Monthly $100 stipend for work-from-home expenses on your remote days.

• Mileage/gas reimbursement for on-site days, if applicable.

• Opportunities for rapid career advancement with ample room for personal development!