Bilingual Consumer Admin II

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee consumer interactions, which include handling calls, emails, and other tasks assigned by the Team Manager.

• Efficiently and accurately record consumer details and data pertinent to service interactions.

• Address consumer inquiries within acceptable time limits according to company policies and procedures.

• Take follow-up actions and provide feedback when immediate resolutions cannot be achieved.

• Deliver outstanding customer experiences by anticipating consumer needs and proactively resolving issues.

• Utilize available resource tools to assist with consumer interactions.

• Keep up-to-date with current product knowledge, system updates, processes, and policy information.

• Ensure that oral and written communications, including emails, reflect a knowledgeable and professional demeanor.

• Inform consumers about TransUnion Canada Credit Bureau products, processes, and relevant regulatory information when applicable.

• Strive to meet individual targets and departmental service-level agreements, including adherence to schedules, quality assurance, turnaround times, and productivity requirements.

• Comply with company and departmental policies, procedures, and compliance standards.

⛳️ Requirements

• A Matric qualification (Grade 12 Matric/A’ Levels/High School certificate) or equivalent is mandatory.

• It is preferable to have a minimum of 2 years of experience in Customer Service, both Inbound and Outbound.

• Proficient spoken and written communication skills in French, along with a good command of English.

• Strong customer service abilities.

• Excellent listening skills.

• Capability to effectively handle irate consumers regularly.

• Ability to work remotely and independently.

• Strong sense of responsibility.

• Exceptional interpersonal skills.

• Ability to collaborate effectively within a team.

• Highly proficient in computer usage.

• Must be located anywhere in South Africa with fibre connectivity; working outside of South Africa is not allowed.

• A minimum fibre line speed of 100/100 Mbps is required, to be installed or upgraded by the first day of employment.

• Certain positions may necessitate a clear credit record.

🏝️ Benefits

• Remote position offering permanent work-from-home flexibility.

• Occasional in-person attendance at work-related events as per management's discretion.

• Wellbeing support available for you and your family.

• Competitive compensation packages.

• Comprehensive benefits offered.

• Opportunities for meaningful career development.

• Access to global exposure.

• Accredited learning opportunities.

• Support for creating a fibre-ready home environment for confidential and comfortable day-to-day work.